1. Basic information
The operator of the website www.id-media.si and provider of services and products is ID media, Inja Dovšak s.p., Celovška cesta 176, 1000 Ljubljana, Slovenia (hereinafter: “the provider”). The provider is not liable for VAT under Article 94, Paragraph 1 of the ZDDV-1.
By using this website, the user agrees to the terms and conditions stated below.
2. Services and products
The provider offers services in content marketing, ghostwriting, consulting, advertising services, LinkedIn strategy, and other digital channels. Additionally, the provider offers digital products (e.g. PDF guides, templates), physical products, and event/workshop tickets.
3. Prices and payments
All prices are in EUR. VAT is not charged, as the provider is not a VAT liable person. Payments can be made via Stripe, PayPal, or bank transfer.
For services, a 50% advance payment is required, which is non-refundable and serves as a reservation of the service slot and initiation of collaboration, unless otherwise specified in a contract. The remaining amount is due no later than the project completion date or as specified in an individual agreement.
Unless agreed otherwise, the payment term for all invoices is 14 days from the invoice date. In case of payment delay of more than 7 days, the client will receive a written reminder.
In the event of non-payment, ID media reserves the right to remove or delete content from all relevant channels (e.g. website, social media) to which it has access. If the content is reinstated or reimplemented after payment, additional costs will be charged according to the provider’s current hourly rate. The current hourly rate is 60 EUR/hour.
4. Delivery and stock
Digital products will be delivered via email or web link immediately upon payment. Physical products will be shipped via Pošta Slovenije within 3-5 business days unless otherwise stated.
If the ordered items are not in stock, the provider will notify the client and provide an estimated delivery time. If the client does not agree with the delay, they may cancel the order.
5. Events and workshops
Tickets for events and workshops are binding and non-refundable, except in cases of cancellation by the organizer. A ticket may be transferred to another person with prior written notice, which the new participant must bring to the event. In the event of force majeure (e.g. illness, venue issues), the provider reserves the right to change the date or format of the event (e.g. rescheduling or moving online). The purchase confirmation serves as the ticket. Failure to attend the event is not grounds for a refund.
6. Right of withdrawal and returns
For digital products and services tailored to an individual client, withdrawal is not possible due to their non-returnable nature.
For physical products, the right to return applies within 14 days of receipt if the items are unused, undamaged, and in original packaging. The customer covers return shipping costs. The seller will refuse returns where return shipping is due on delivery.
The client may terminate a contract with a 30-day notice period, starting on the day the written notice is received.
7. Material defects
If a product has a material defect, the customer may assert their rights in accordance with the Consumer Protection Act. Defects must be reported within two months of discovery.
8. Intellectual property
All content created as part of the collaboration (e.g. texts, strategies, plans, designs) remains the exclusive property of the provider until full payment is received. Upon receipt of full payment, intellectual property rights are transferred to the client unless otherwise stated in the contract. Prior to full payment, no distribution, use, or reproduction of the content is permitted without written consent. In case of non-payment, the provider reserves the right to suspend the use of any created content.
9. Limitation of liability
The customer is responsible for using products carefully and as intended. The provider is not liable for damage caused by improper use or for technical issues or service interruptions.
10. Business customers
Where the customer is not a consumer as defined by the Consumer Protection Act, the provisions of the Obligations Code apply.
11. Personal data protection
The provider respects your privacy. Personal data is processed solely for the purpose of order fulfillment and business communication, in accordance with the GDPR. More details are available in the Privacy Policy.
12. Cookies
The website uses cookies to improve the user experience. Cookies do not contain personal data and do not identify individuals. More information is available in the Cookie Policy.
13. Contact
ID media, Inja Dovšak s.p.
Celovška cesta 176, 1000 Ljubljana, Slovenia
E-mail: info@id-media.si
14. Validity
These terms are valid from 9 October 2025 and may change at any time without prior notice. Clients are advised to review the current terms at the time of each purchase.